Returns Policy

Your Returns

We are sorry that everything wasn't as you expected with your order. We would like to try and resolve any issues as quickly and easily as possible.

Please contact us with as much detail as possible, including photos of any damage (this may speed up the returns process).

As soon as we get your returns request, we will aim to get back to you within 2 working days (8:30 - 5:30, Monday - Friday). If you don't hear back from us within this time frame, please contact us on 0330 043 9101

Returns Policy

You have the right to return items within 14 days of receiving your order.

You can do this by emailing us at sales@mountain.rescue.org.uk (using your order number as the subject line) or by calling us on 0330 043 9101.

After requesting your return, a member of our team will be in contact with you to make all of the relevant arrangements. You will then have 14 days from this date to return any items if you are requested to do so.

You will be eligible for a full refund if an item is faulty (without prior knowledge before purchasing), not as described or does not do what it’s supposed to. This guidance has been taken from the UK Government, more details of your rights to return orders can be found here Here